March 15, 2018
THOMPSON GREENSPON EARNS INAVERO’S 2018 BEST OF ACCOUNTING™ AWARD FOR CLIENT SERVICE EXCELLENCE
Clients of winning firms are two times more likely to be satisfied.
FAIRFAX, VIRGINIA – MARCH 15, 2018 – Thompson Greenspon, a leading accounting firm in the Washington DC area announced today that they have won Inavero’s Best of Accounting™ Award for providing superior service for the second year in a row. Best of Accounting Award winners have proven themselves as industry leaders in service quality based entirely on ratings provided by their clients. On average, clients of 2018 Best of Accounting winners are 2x more likely to be satisfied than those who work with non-winning firms. Thompson Greenspon received satisfaction scores of 9 or 10 out of 10 from 83% of their clients, significantly higher than the industry’s average of 43% in 2018. This results in the firm receiving a Net Promoter® Score of 77.4%, more than 4 times the industry’s average of 19%.
“2018 Best of Accounting award recipients have demonstrated a superior commitment to client satisfaction and service quality,” says Inavero Founder and CEO, Eric Gregg. “These organizations are leading the industry by example, and are resetting expectations about what clients can expect from their accounting providers – I couldn’t be more proud to feature them on BestofAccounting.com.”
“What sets Thompson Greenspon apart from other firms is maintaining a collaborative and supportive environment for our staff which leads to our high employee retention rates, ensuring our clients receive outstanding service from a dedicated team.” – Thompson Greenspon Managing Principal, Chip Helme
About Best of Accounting™
Best of Accounting recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality of service to their clients. BestofAccounting.com is the directory of choice for sourcing leading accounting firms with validated satisfaction scores in the US and Canada.
About Thompson Greenspon
Thompson Greenspon is a certified public accounting firm providing financial reporting, tax and advisory services for businesses and individuals in the United States. Located in Fairfax, VA, the firm has been serving the Washington, DC metropolitan area for more than 60 years. For more information about Thompson Greenspon, visit www.tgccpa.com or call 703.385.8888.
Rooted in satisfaction research for business service firms, Inavero’s proprietary online survey program leverages the Net Promoter® Score methodology to measure client satisfaction. Inavero partners with business service firms in the U.S. and Canada to measure client satisfaction, improve retention, capture testimonials, and increase new business.